Refund and Returns Policy
Refund and Returns Policy
At TarpaulinUK.co.uk, we are dedicated to ensuring your satisfaction with every purchase. If you're not fully satisfied with your order, we're here to assist you. Please review our returns and refund policy below for more details.
Eligibility for Returns and Refunds
We accept returns and issue refunds for purchases made on our website, under the following conditions:
Return Period
Notify us of any issues (e.g., damaged or defective items) within 24 hours of receiving your order.
For other reasons, please contact us within 14 days of receiving your order.
All returns must be completed within 30 days from the delivery date.
Condition of Items
Items must be returned in their original, unopened condition.
Products should be unused and in the same condition as when you received them.
Return Shipping Costs
Return shipping is the responsibility of the buyer, unless the item is faulty or damaged.
Please note that postage or shipping fees are non-refundable, except in cases of damaged or faulty items.
Damaged or Faulty Items
If your order arrives damaged or defective, contact us within 24 hours of delivery.
To process a return, please send clear photographs of the damage to the email address below.
Special Order Products
Custom-made, specially ordered, or modified items (e.g., cut-to-size or drilled) can only be returned if they are faulty or damaged.
These items are non-returnable for any other reason.
Change of Mind or Incorrect Orders
If you’ve ordered the wrong item or changed your mind, you’ll be responsible for the return shipping costs.
Postage fees are non-refundable in these cases.
Contact Information
If you have any questions or need assistance with a return, feel free to reach out to us using the following details:
Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: sales@tarpaulinuk.co.uk
Phone: 07452 792733
Thank you for choosing TarpaulinUK.co.uk. We appreciate your business and are committed to offering outstanding service.